Shipping Policy

Last updated: June 11, 2025

This policy explains our order processing and shipping conditions. By placing an order with Nuovo Milano, you agree to the terms below.

1. Order Processing Times

All orders are processed from Monday to Friday (excluding public holidays).

Standard processing time is 24 to 72 business hours from the time the order is placed.
Once your order has been processed and shipped, you will receive a shipping confirmation email with a tracking number.

If you did not receive your confirmation email or shipping email, please:

Check your spam or junk folder.
Contact our customer service at help.nuovomilano@gmail.com with your full name so we can locate your order.

2. Delivery Times (After Processing)

Estimated delivery times from the date of shipment are as follows:

Destination	Delivery Time (Business Days)
USA, Canada, Europe	5 to 8 business days
Australia, New Zealand	7 to 12 business days

Please note that these are estimates, and actual delivery times may vary depending on the destination and carrier conditions.

3. Tracking Your Order

You can track your order at any time using the tracking number provided in your shipping confirmation email via the following page:
👉 https://nuovomilano.com/apps/track123

4. Shipping Warehouses

Nuovo Milano currently operates from two main fulfillment centers:

China (CNY) – for most international orders.
France (Aulnay-sous-Bois) – for select products and express EU deliveries.

Depending on your location and product availability, your order may be shipped from either warehouse.

5. Delivery Delays

We work with trusted international carriers who operate only on business days (Monday to Friday, excluding holidays).

During high-traffic periods (e.g. holiday season, summer sales), some delays may occur. Please be patient — our team is doing everything possible to ensure timely delivery.

If your order is delayed, feel free to contact us at help.nuovomilano@gmail.com and we will investigate and assist you as quickly as possible.

6. Lost Parcels

In the rare event that your parcel is lost in transit:

Notify our team as soon as possible.
We will initiate an investigation with the carrier.
Once confirmed, we will either reship your order at no cost or issue a full refund, based on your preference.

7. Incorrect Shipping Address

Customers are responsible for providing an accurate and complete shipping address when placing their order.

If you realize there is a mistake in your shipping information, contact us immediately at help.nuovomilano@gmail.com.
If the order has not yet been shipped, we will update the address.
If the order has already been shipped, we cannot reroute the parcel, and no refund or reshipment will be offered in such case.

8. Additional Legal Disclaimers

Delivery times are estimates and not contractual.
Nuovo Milano is not liable for delays caused by customs, weather disruptions, or third-party courier issues.
Once the parcel is marked as delivered by the carrier, we consider the order fulfilled. Claims for missing parcels must be made within 5 days of the delivery status.

9. Contact Us

If you have any questions about this shipping policy or need help with a shipment, please contact us at:
📧 help.nuovomilano@gmail.com