FAQ - Frequently asked questions
How long does it take for the products to be delivered?
Orders take 2 to 4 days to process and 2 to 3 weeks to deliver.
Do you deliver worldwide?
Yes, we deliver worldwide. We deliver worldwide.
Where are we based?
Our offices are located in Paris, France. Our international warehouse is located in China.
Do you provide tracking information?
Yes, please wait 3 days after placing your order and request it by email contact.qualecom@gmail.com.
I am missing some items from my order, what happens?
Our products are shipped separately depending on the order. If your order contains items from two different warehouses, there will be two deliveries. The rest of the order will probably arrive soon.
I received a damaged item, what should I do?
We are very sorry to hear that. Simply send a photo of the damaged item to info@nuovomilano.com and we will send you an equivalent replacement item as soon as possible.
Where are you based?
We are based in Paris, France.
I haven't received my order yet, why is it taking so long?
We apologize for the delay. Sometimes international shipments can take longer than expected due to customs clearance. However, you can always track your order and see where it is. If you need help tracking your shipment or have any questions, please contact us by email at info@nuovomilano.com
Do you have a returns policy?
We do our best to solve any problems our customers may have with our online products. If you wish to return your order, we can of course take payment, provided that the request is made within 30 days of the order date and the product(s) in question are not on sale. For more information about our returns policy, please visit our page https://nuovomilano.com/pages/refund-policy
Orders take 2 to 4 days to process and 2 to 3 weeks to deliver.
Do you deliver worldwide?
Yes, we deliver worldwide. We deliver worldwide.
Where are we based?
Our offices are located in Paris, France. Our international warehouse is located in China.
Do you provide tracking information?
Yes, please wait 3 days after placing your order and request it by email contact.qualecom@gmail.com.
I am missing some items from my order, what happens?
Our products are shipped separately depending on the order. If your order contains items from two different warehouses, there will be two deliveries. The rest of the order will probably arrive soon.
I received a damaged item, what should I do?
We are very sorry to hear that. Simply send a photo of the damaged item to info@nuovomilano.com and we will send you an equivalent replacement item as soon as possible.
Where are you based?
We are based in Paris, France.
I haven't received my order yet, why is it taking so long?
We apologize for the delay. Sometimes international shipments can take longer than expected due to customs clearance. However, you can always track your order and see where it is. If you need help tracking your shipment or have any questions, please contact us by email at info@nuovomilano.com
Do you have a returns policy?
We do our best to solve any problems our customers may have with our online products. If you wish to return your order, we can of course take payment, provided that the request is made within 30 days of the order date and the product(s) in question are not on sale. For more information about our returns policy, please visit our page https://nuovomilano.com/pages/refund-policy