Payment & Security Policy

Last updated: June 11, 2025

At Nuovo Milano, the security of your personal and payment information is our top priority. This Payment & Security Policy explains how we process payments and protect your sensitive data when you shop on our website.

1. Secure Payments

All transactions on https://nuovomilano.com are processed securely via trusted payment gateways compliant with international standards:

Shopify Payments
PayPal
Klarna (Buy Now, Pay Later)
Stripe / Visa / Mastercard / American Express

All payment data is encrypted using SSL (Secure Socket Layer) technology and processed under PCI DSS Level 1 compliance, the highest level of security in the industry.

2. Data Protection

We do not store or access your full payment card details. Your data is processed directly by the payment processor and never stored on our servers.

Your personal information is processed in accordance with our Privacy Policy, the UK Data Protection Act 2018, and the EU General Data Protection Regulation (GDPR).

3. Fraud Prevention

We use automated systems to detect and prevent suspicious transactions, including:

IP address and device verification
Address and ZIP/postcode matching
3D Secure authentication when supported by your bank

Orders flagged as high risk may be manually reviewed or cancelled. We reserve the right to request additional verification documents before processing certain orders.

4. Payment Authorization

Your card or payment method is charged at the time of order confirmation. In some cases, a pre-authorization may be performed to ensure funds are available.

If the payment fails or is declined by your provider, the order will not be processed. You will receive an error message or be notified via email.

5. Klarna Payments

If you choose Klarna as a payment method, you will be redirected to Klarna’s interface to complete your purchase under their specific terms and conditions. For more information, please visit www.klarna.com.

6. Contact

If you have any questions regarding payment security or need assistance with a failed payment, please contact our support team:
📧 help@nuovomilano.com